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Innovative Outsourcing. The subject of consideration of innovative outsourcing are the innovative processes of functioning of outsourcing companies and structures. The author's concept of Callboxs for innovative outsourcing and acceleration implies the transformation of the scientific consideration of its main function: from passive - executive, providing support for business processes that are not essential for customers - in one of…

Choosing an outsourcing call center for solving business tasksю The question "how to choose the right call center" is quite common in business circles. The possibilities of the modern outsourcing call center are diverse. Some of them allow solving dozens of business tasks of clients, others help to optimize the costs and operation of current solutions related to various business…

Build your digital identity and increase audience engagement through targeted content marketing programs. Having a digital brand means mapping the availability of your target audience on the right platforms. It is therefore essential to have a digital presence in the target channel. It's no secret that social media is an ideal digital strategy for promoting your business and raising awareness.…

The economic crisis is also being felt in the financial sector, so it is no surprise that it is one of the worst hit worldwide. To survive, companies must respond quickly, flexibly, and rearrange their priorities fundamentally. In other words, they have to cut hundreds of employees and tighten their belts to the absolute minimum. For Bulgaria, however, the economic…

In today's digital and innovative times, more and more foreign words and abbreviations are taking place in our dictionary. Today we will focus on two of our main services and explain to you what business process outsourcing is and how it differs from the call center. Although many BPO functions are performed using a call center, the opposite is not…