About us


At Callboxs, we are proud to be a rapidly-growing company in the BPO services industry. Our company structure is unique and allows us to avoid the problems of large corporations that lose connection with their customers. We use self-regulating sub-structures to manage no more than two projects at a time, which enables us to be closer to our customers and provide accurate analyses for optimizations. We take responsibility for every project and aim to keep your customers happy and coming back.

At Callboxs, we don’t stop developing and applying innovative approaches and methods to serve our partners’ customers. We understand that in this dynamic and rapidly changing world, businesses need to react quickly and be adaptable. That’s why we offer “Business -Tracking” as a service to our customers, which is a collection of techniques and methods designed to help companies find and implement successful business models in the shortest amount of time.

We’ve worked with many international clients, including United Group, Vivacom, and Wizz Air. While we can’t reveal the exact services, we provide for these companies, we can say that they’ve achieved a high level of customer satisfaction with our help.

We have two bases in Bulgaria, one in Burgas and the other in the capital – Sofia. We offer a hybrid work model to our employees, allowing them to work from home or the Callboxs office. As a diversification of “Adore trade” call center, you know you’re working with a company that has a wealth of experience and expertise.

We’re excited to continue providing innovative solutions to our customers and making a difference in the industry.

Mission and Vision


At our company, we are committed to offering innovative solutions and excellent services that help our clients achieve their goals. We aim to efficiently handle all interactions with both current and potential customers, assisting our clients in establishing solid relationships and ultimately prospering in their endeavors.


Our vision is to be the leading provider of Business Process Outsourcing (BPO) solutions that enable businesses to optimize their operations and achieve greater efficiency. We understand that exceptional customer support is essential for the success of any BPO operation, and we are committed to providing our clients with best-in-class support services. Our goal is to help our clients to streamline their processes, reduce costs, and improve their bottom line. We envision a future where our BPO solutions are the go-to choice for businesses looking to enhance their operations and exceed their goals.

Professional team in action

We can rightly say that Callboxs is an innovative and dynamic company providing non-standard solutions for service and management, and dedicated to servicing business. Our professional team has the necessary skills to plan and manage different types of services. All of us who are part of Callboxs treat work with our business partners‘ clients responsibly and with attention to detail, conducting online trainings, consulting, providing technical support, emails/chat communications, etc.

The call centre offers services at an international level. We do not work with conventional samples and scripts tedious for the clients, we approach the solution of the problems and assigned tasks creatively, manifesting imagination during their performance.

By contacting us, you will have at your disposal a whole team of experienced professionals, specially trained business trackers in accordance with a special methodology, which will help to accurately diagnose and offer the most effective solutions for rapid growth and achievement of your company’s goals. And do not forget this – the range of the activities offered by us is quite extensive.

Our employees are always ready to provide non-standard solutions and new possibilities, which are successfully applied in practice. Call us today.

At Callboxs, we have always believed that technology and people working together can generate positive change that will move the world to the next stage of development. In fact, we at Callboxs, call this partnership – the partnership of digital technologies and human spirit.