is an innovative, rapidly-growing company in the sphere of telecommunications. For more than 20 years the Call Centre has been mainly dealing with telemarketing, with servicing clients, online commerce, client research, servicing and maintenance through e-mails/chat, BPO/KPO services, tracking, etc. For the last 6 years the company has been specialising mainly in direct sales carried out over the telephone, as well as rendering outsourcing services (BPO – Business Process Outsourcing), comprising different business srocesses, as well as KPO (Knowledge Process Outsourcing). Our team has been predominantly made up of young and creative emplyees, excellently managing all and any tasks, connected with campaigns for implementing new products on the market, sales, subscription, reservations, technical support, health insurance, etc.

Call center

Customer service through incoming and outgoing calls, chat and emails

BPO, KPO and Tracking

Complete solutions for optimizing work business processes



More sales

Increase your sales by up to 80%! We work actively on projects to increase sales through customer satisfaction, commitment and customer experience. We provide the right knowledge and tools to achieve the targets.


Fast growth and scaling

Our flexible business model offers you multiple business growth and company growth in a short time.


Lower costs

The availability of qualified trained staff is the largest financial item in the company. Solve problems with hiring, servicing and maintaining staff quickly and easily with CallBoxs.


Team of experts

We have a dream team of highly qualified specialists who will best meet the job description provided.


Workflow optimization

CallBoxs helps you optimize business processes in the field of sales and marketing of your products and services. With the help of our experts you will maintain and expand your customer base to achieve sustainable growth of the company.



Specialist in establishing the points of multiple growth in companies and finding ways to overcome the limitations. ``Great business successes are not made by one person`` Jobs needed Wozniak - you have your business Trecker.

We Are Not Like the Ordinary Call Center Outsourcing Companies.

We are not like the ordinary call center outsourcing companies. With CALLBOXS, you can outsource to the Eastern Europe and start reaping the benefits of offshoring your back-end processes simply and quickly. It all begins with a FREE consultation where we discuss what you need for your business and how our team can help you.

Get a FREE consultation to start saving on operational costs and scaling your business.

Complete range of offers for our clients

Covid 19 pandemic has drastically changed our world and society at all levels. Businesses around the world are reorganizing within a very short time. At Callboxs we understand that now is the time to take responsibility as an organisation, helping business in these times of uncertainty, a rapidly changing economy and consumer demand. In this regard, we offer support to all business processes, implementing the latest standards, methods and technologies in the business. We at Callboxs understand that the rapid pace of digitalisation, as well as the entry of artificial intelligence into our lives and work, require the maintenance and constant development of indispensable human qualities that can not be replicated by machines, namely human creativity and intellect. This is why we invest a large part of our resources into training and development of our teams of specialists. We develop and implement our own training programmes. We are the only company that has implemented Tracking as the most modern method of business process management in companies. We have always strived to be visionaries, to be prepared for the future, not to be left to the circumstances. Figures do not lie, which is we can proudly say that our partners and customers in the last year have seen growth in the development and income of their companies. Our clients are companies and firms from small, medium and large business. Each and every client is important to us, which is why we strive to approach individually by developng customised offers directed to the efficient performance of the task.

The services that we offer shall help you save money, time, attract new clients and keep your current ones. You will have more time to be able to fully dedicate yourself to the main activity of your company. Leave to us all tasks that are not related to your main activity. In this way you will save time and money for their implementation, and the quality will be at the highest level. More and more companies are realizing the effectiveness of delegating tasks to outsourcing companies. Your customers will see the change. The call centre offers services which increase not only satisfaction but also help to generate new clients, which ultimately leads to the growth of your buiness. This is also the best choice for the representatives of small businesses and startups because the word is about a universal resolution with a unique and flexible price-formation method.

The call centre offers services which increase not only satisfaction but also help to generate new clients, which ultimately leads to the growth of your buiness. This is also the best choice for the representatives of small businesses and startups because the word is about a universal resolution with a unique and flexible price-formation method.

In addition to the standard services offered by other call centers that provide incoming and outgoing services, we at Callboxs not only accept, but also make calls on behalf of our customers. We learn quickly and become part of your company, following all your standards and requirements.

The full range of call centre services includes:

  • BPO/KPO services;

  • Incoming and outgoing calls;

  • E-Mail and chat support;

  • Telephone sales;

  • Digital marketing;

  • Consultancy services;

  • Online training;

  • Market research;

  • Technical support;

  • Trecking;

  • Servicing medical insurance and health services.

The call centre offers services and solutions for clients in the business fields specified below:

  • Telecommunications;

  • Information technologies;

  • Banks;

  • Insurance;

  • Commerce;

  • Finances;

  • Health care;

  • Real estate;

  • Tourism, etc.

  • Startups, etc.

Optimise your business by making the most of whole range of services and solutions that Callboxs provides. Round the clock, no day off, 365 days per year, with plans at competitive prices, which are also accessible for companies making their first steps in the world of business.

Why choose us ?

Remember these advantages, which determine the success of Callboxs call centre:

  • Professionalism;
  • Individual approach;
  • High quality of services offered;
  • Competitive price range;
  • Use of innovative technological solutions;
  • Critical thinking and fast rate of performance;
  • Creativity and Efficiency;
  • It is only with us that you can make the mosy oft he services of a Tracker;
  • Work within deadlines on the principle 24/7/365;

What our clients say about us ?

“The company has seen an improvement in their customer service with zero complaints. Plus, various clients are satisfied with the responsiveness of the team, particularly on the Facebook page. Moreover, they’ve instantly adapted to the discussed requirements, ensuring a smooth and successful process.”
“Callboxs has been highly professional since they’ve joined the project. Their collaboration with the client has been seamless and fast. Overall, the client is pleased with their performance.”
“With Callboxs’ help, the client noticed and addressed issues in their internal processes, resulting in more conversions and a 100% increase in sales. The team continues to work in a professional manner and deliver quality results. Overall, the client has had no complaints thus far.”

Professional team in action

We can rightly say that Callboxs is an innovative and dynamic company providing non-standard solutions for service and management, and dedicated to servicing business. Our professional team has the necessary skills to plan and manage different types of services. All of us who are part of Callboxs treat work with our business partners‘ clients responsibly and with attention to detail, conducting online trainings, consulting, providing technical support, emails/chat communications, etc.

The call centre offers services at an international level. We do not work with conventional samples and scripts tedious for the clients, we approach the solution of the problems and assigned tasks creatively, manifesting imagination during their performance.

By contacting us, you will have at your disposal a whole team of experienced professionals, specially trained business trackers in accordance with a special methodology, which will help to accurately diagnose and offer the most effective solutions for rapid growth and achievement of your company’s goals. And do not forget this – the range of the activities offered by us is quite extensive.

Our employees are always ready to provide non-standard solutions and new possibilities, which are successfully applied in practice. Call us today.

At Callboxs, we have always believed that technology and people working together can generate positive change that will move the world to the next stage of development. In fact, we at Callboxs, call this partnership – the partnership of digital technologies and human spirit.

15 years of successful partnership with the largest telecom in Bulgaria!