We specialize in performing and improving business processes related to the activities of our clients and partners – outsourcing of business processes, with the help of our modern contact center. We work in a high-tech environment, which allows us to use various communication channels such as telephone, email, chatbot, voice messaging and more. These advantages are the basis of effective and quality customer relationship management.
Some use the terms Inbound Line, Level 1 and Level 2 support or technical support. Regardless of the term you use, its meaning is practically the same for a wide range of industries.
Most technical support teams are involved in thousands of problematic situations every day. For any company, effective technical support is what builds customer loyalty and stops them from competing.
For some of our clients, we increased the First Call Resolution Ratio to 97%, when this value was only 74% before the project was taken over by our call center.
And is your technical support reliable enough? Are you able to handle the entire customer flow? Or do you want to focus on developing your products and services while an experienced call center takes care of your support function?
Then you would be interested in our call center. Make sure your customers’ problems find a quick and effective solution. Callboxs provides its customers with professional assistance based on constant quality, 24 hour technical support, 365 days a year.
